In the situation that you are not satisfied with the item(s) you received, we will be happy to off you the full refund of the item(s) within 10 days from the invoice date.
Do check with us on the situation, and we will get in touch with you.
To eligible for returns or exchange, the following applies:
- Returned products must be in their original packaging.
- The delivery fees for returns are borne by the customer (in the exception of faulty items sent). We will arrange shipping to be collected from your location.
- For returns shipped from outside of Malaysia, any taxes, duties, custom fees or shipping charges incurred from the return will be borne by customer.
- We will not be responsible for any returns damaged or lost via return post.
- The management has the rights to reject the refunds/ exchange if the items found to be damaged or not in their original condition.
- Not applicable for SALE items.
We encourage you to inspect the products immediately. As we are selling handmade products, there ought to be some variance in the finishing.
If you are happy with the item(s) received, feel free to leave a positive comment to us!